In this case, it will break the Crisp Messenger connection, as Crisp was using Paul's tokens. If Paul leaves your company for a new position, you may remove Paul's admin rights from your Facebook page.
Let's say Paul, your developer, links Crisp with your Facebook page. The user who linked Crisp with the Facebook page has left the company Follow the step "Link Crisp with Messenger" just above. If you changed your password you need to relink Crisp with Messenger. Under Handover protocol click Configure for Messenger receiver and ensure Crisp is selected as your Primary Receiver. Then, on the left panel, click "Page Access" where you can then select "Advanced Messaging.Įnsure Crisp is installed under Connected Apps.
Login as your Facebook page in the top right corner, then navigate to your page and click "Manage". My Facebook page is connected in Crisp, but I do not receive messages. On the external Facebook window, click "Edit Settings" and select the desired pages. It is likely that you did not allow Crisp permissions to your Facebook page, please click "Reconnect to Messenger". I can't see my Facebook page listed in the plugin settings?
When you receive a message from the user, the name of the page will be added to the Visitor Data on the right panel. How will I know which page the user is messaging me from? That's it! Your pages are now connect to Crisp and you can receive and respond to Facebook messages. Note: Only one page is included on your paid plan (Pro and Unlimited), additional pages have an additional cost of $20 per page, please contact support to increase your page limit. You should be redirected to a successful page, click "Return to Settings" to configure your Facebook pages.Ĭlick "Connect Page" on the desired pages you would like to connect. Select the pages you would like to connect to Crisp and allow permissions to the selected pages. Login to Crisp and head to Plugins > Messenger > Click InstallĬlick "Connect To Messenger" and login to Facebook on the external window. In order to manage your messages from your Facebook Pages directly in Crisp, you will need to make sure you're on the Pro or Unlimited plan and that you are an Admin in your inbox. How to install the Facebook Messenger plugin? You will have the ability to connect and disconnect Facebook directly from Crisp. The Facebook Messenger plugin allows you to receive and send messages from one or more Facebook pages.
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